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Scott Hembrough  
hembrough.scott@gmail.com  
815-978-5038  

    Your Training Partner...

  Hembrough Business Systems



Become a 2020 Service Department Today

 

 

New Car Margins have dropped from 4.5% to 2.5%

 

Used Car Margins have dropped from 14% to 11%

 

Sales are DECLINING

 

NADA Average dealership owner retention - 30%

 

Service Advisors are VASTLY under trained

 

Customer Value For Life - $10,500 for every vehicles sold

 

Sales to Service HANDOFF - terrible

 

Appointments vs. check-in 

 

BDC vs. CCC

 

 

Hembrough Business Systems has been working with dealerships for 30 years and the service department has been overlooked year after year and to prosper in the future THIS IS YOUR ANSWER.

 

We have developed a training program to train your people to handle the customers we are working with today. The informed - educated - mobile customer that is not happy with the "same ole way".

 

IN-DEALERSHIP TRAINING -

6 Modules

 

Directional Team - Click here to view a sample training video for this team

 

Service Advisors

 

Service Manager

 

Sales Team

 

BDC to CCC

 

Support Team

 

PLUS - VIDEO SUPPORT

 

19 video sessions are provided to reinforce initial training

 

PLUS - DISTANT TRAINING

 

PERSONALIZED - Weekly sessions with every service advisor & service manager

 

EACH week for the following 6 Months - REPITITION - REPITITION - REPITITION

 

Service Gross Profit has maintained a 46% margin for years - the problem - we keep running our customers away from the dealership. ISN'T IT TIME TO LEARN HOW TO KEEP THE CUSTOMERS YOU ARE SELLING?

 

 

 

Internet Sales in 2019?

 

 

The Internet changes faster than anything we have ever had to work with in the automobile industry.

 

The problem, most dealers think they UNDERSTAND the Internet world and don't. Now that is a BOLD statement that may offend some of you but maybe it's time you put your pocketbook back in the back - and let the people who know give you direction.

 

For the past 10 years I have studied the Internet 20-30-40 hours each month and I am an AMATURE at that game. The Digital world is challenging, changing, going left going right, and, with all of the studying I do I cannot keep up.

 

How much of your budget is spent on 3rd party site?

 

How much is spent on your website? 

 

Do you have ways of measuring that you can compare these expenses properly? Do you take staffing, inventory, working days into consideration when making these comparisons? They all have an impact.

 

Who handles your phone calls? How often are they listened to? Do you have a T/O process for Phone-Ups? You should.

 

When I go into dealerships I can see a lot of things I can suggest to make things better. Most of all however, I know how to get the answers to get the areas fixed and how to do it fast. Fixing an Internet Department is a 90-day FIX. It moves fast down - and it moves UP just as fast.

 

GIVE ME A CALL AND LET ME EXPLAIN THE MISTAKES I HAVE MADE WORKING WITH DEALERSHIPS. BECAUSE AFTER ALL, THAT'S WHAT I AM SELLING. HELPING YOU IMPROVE YOUR Internet Department - as fast as possible - MAKING THE LEAST AMOUNT OF MISTAKES - doing it in the shortest period of time - FOR THE LEAST AMOUNT OF MONEY.

 

CALL ME: SCOTT HEMBROUGH 815-978-5038