Become a 2020 Service Department Today
New Car Margins have dropped from 4.5% to 2.5%
Used Car Margins have dropped from 14% to 11%
Sales are DECLINING
NADA Average dealership owner retention - 30%
Service Advisors are VASTLY under trained
Customer Value For Life - $10,500 for every vehicles sold
Sales to Service HANDOFF - terrible
Appointments vs. check-in
BDC vs. CCC
Hembrough Business Systems has been working with dealerships for 30 years and the service department has been overlooked year after year and to prosper in the future THIS IS YOUR ANSWER.
We have developed a training program to train your people to handle the customers we are working with today. The informed - educated - mobile customer that is not happy with the "same ole way".
IN-DEALERSHIP TRAINING -
BDC to CCC
PLUS - VIDEO SUPPORT
19 video sessions are provided to reinforce initial training
PLUS - DISTANT TRAINING
Weekly sessions for service advisors - service manager
EACH week for the following 8 weeks
Service Gross Profit has maintained a 46% margin for years - the problem - we keep running our customers away from the dealership. ISN'T IT TIME TO LEARN HOW TO KEEP THE CUSTOMERS YOU ARE SELLING?
Internet Sales in 2019?
The Internet changes faster than anything we have ever had to work with in the automobile industry.
The problem, most dealers think they UNDERSTAND the Internet world and don't. Now that is a BOLD statement that may offend some of you but maybe it's time you put your pocketbook back in the back - and let the people who know give you direction.
For the past 10 years I have studied the Internet 20-30-40 hours each month and I am an AMATURE at that game. The Digital world is challenging, changing, going left going right, and, with all of the studying I do I cannot keep up.
How much of your budget is spent on 3rd party site?
How much is spent on your website?
Do you have ways of measuring that you can compare these expenses properly? Do you take staffing, inventory, working days into consideration when making these comparisons? They all have an impact.
Who handles your phone calls? How often are they listened to? Do you have a T/O process for Phone-Ups? You should.
When I go into dealerships I can see a lot of things I can suggest to make things better. Most of all however, I know how to get the answers to get the areas fixed and how to do it fast. Fixing an Internet Department is a 90-day FIX. It moves fast down - and it moves UP just as fast.
GIVE ME A CALL AND LET ME EXPLAIN THE MISTAKES I HAVE MADE WORKING WITH DEALERSHIPS. BECAUSE AFTER ALL, THAT'S WHAT I AM SELLING. HELPING YOU IMPROVE YOUR Internet Department - as fast as possible - MAKING THE LEAST AMOUNT OF MISTAKES - doing it in the shortest period of time - FOR THE LEAST AMOUNT OF MONEY.
CALL ME: SCOTT HEMBROUGH 815-978-5038